My Celcom internet is so fast; it has run away from me. Now,
I have no more internet. Perhaps this joke is hitting below the belt, but I am
frustrated with Celcom. I signed up for the internet in October 2015. I signed
up for the RM85 post-paid, but I never bargained for Celcom’s famous service.
For the first year, the internet was fine. Most of the time,
I had no trouble connecting to the internet. Then troubles began in October
2016. My internet connection started deteriorating. The computer would connect
to the internet with the connection icon showing an active connection. However,
I had no internet. Then the internet connection continued to worsen in November
and December. Finally, January and February 2017, I could not log onto the
internet at all during the night or morning. Sometimes, I could log on around
in the afternoon, but that became problematic in February.
When I entered into an agreement with Celcom to pay 85 RM
per month, in turn, Celcom was supposed to provide an internet service. As far
as I am concerned, Celcom has breached its agreement with me. I filed a formal
complaint with Celcom in April 2017 and requested for April’s charge to be
removed from my bill. No luck! Unfortunately, I paid for April too although I
had no internet. The Celcom staff blamed my computer for the problem, but my
computer works fine at my employer’s and coffee shop’s Wi-Fi. Celcom just wants
to take my money and offer nothing in return.
I am not sure why Celcom would treat its customers like
this, but I will never sign up for post-paid from Celcom again. Celcom has lost
one customer forever.
I have noticed when I would come to the Celcom office in
downtown Miri; it was always busy with long queues. When I went there September
2017 to close my account and pay the outstanding bill, the queues have
disappeared. Apparently, I am not the only unhappy customer.